Reputation management for local businesses: your Google Business Profile, your reviews and your replies, looked after so that what people find when they search your name matches the business you actually run.
You already have an online reputation. The only question is whether anyone is looking after it.
Search your business name and look at what comes up: a box with your stars, your hours, your photos and what strangers said about you. For a local business that box is the first impression, often before anyone reaches your website.
A complaint with no reply looks like you did not care, even if you fixed it in person the same day. A profile with no new photos or posts looks like a business that might have closed. Nobody tells you they noticed. They just pick someone else.
With only a handful of reviews, one unhappy customer can define you. With a steady flow of real ones, a bad day reads as a bad day. The fix is not hiding the complaint. It is making sure your happy customers are heard too.
Not every business does. These are the moments when it is worth a call. If one of them sounds like your week, that is the point.
A one-star review from last spring is still sitting at the top of your profile with no reply. You were told about it, you meant to answer, and you were not sure what to say without making it worse.
What we do · We write a calm, specific reply for you to approve, and start getting recent reviews from happy customers so it is no longer the newest thing there.
You have been open twelve years and have a couple dozen reviews. The shop that opened two years ago has hundreds, and it shows up above you on the map.
What we do · We set up a simple, honest way to ask every happy customer, so your review count starts to reflect how long you have been doing good work.
A customer drove over on a holiday because Google said you were open. Or your old phone number is still listed. Or the map pin puts you a block away.
What we do · We correct the profile, match it to your website and the other places you are listed, and keep it current when things change.
The reviews are about the previous owner. Some are good and you would like to keep them. Some describe problems you have already fixed, and new customers do not know that.
What we do · We update the profile for the new ownership, reply to old reviews where it helps, and build a fresh record under your name.
Reviews, questions on your Google profile, comments and messages on social media. They come in every week, and they sit, because answering them is nobody's job.
What we do · It becomes our job. Routine replies go out in your voice, and anything sensitive comes to you first.
Someone left one star and you have no record of them. Or it is clearly about a different business. Or a former employee is venting.
What we do · We flag it to Google with the reason. We will be straight with you: Google decides, and it does not always agree. We also reply so readers see your side.
A staffing problem, a supplier issue, a post that went sideways. Three or four complaints landed close together and now it looks like a pattern.
What we do · We help you respond quickly and honestly, in the right order, without getting into an argument in public.
You are getting ready to pay for traffic. Every one of those visitors will check your reviews before they call.
What we do · Fix the profile and the reviews first, so the money you spend on ads lands on a business that looks as good as it is.
When you probably do not need us
The three parts of the work. The businesses, people and reviews shown are made up.
Fixed our AC the same afternoon. Polite, on time, fair price.
Reply from the owner · Thank you, Dana. Glad we could get you cool again the same day. We will pass this on to Marcus.
Waited two hours past my appointment window and nobody called.
Reply from the owner · You are right, and we are sorry. That is not the service we promise. Our manager will call you today to make it right.
Good work. A little pricey, but they explained everything.
Reply from the owner · Thanks, Priya. We would rather explain the price than surprise you with it. We appreciate you saying so.
Thanks for coming in today, Sam! If we took good care of you, would you mind leaving us a quick review? It helps a small business a lot. Leave a review
Happy to. You guys were great.
Friendly, fast, and they remembered my name. Will be back.
A real review, from a real customer, asked for the honest way.
Start with the profile. Add ongoing management when you want it kept up without thinking about it.
From
About a week, plus Google's verification
Your Google Business Profile claimed, verified and filled in the way Google rewards.
From
3-month start
A profile that looks alive, and a reply on every review, good or bad, written the way you would say it.
From
3-month start
Replies to comments and direct messages on your social accounts during business hours, so nobody is left on read.
What we will not do
We do not write fake reviews, pay for reviews, or promise to remove bad ones. Google decides what comes down. What works is asking happy customers at the right moment and answering every review like a person.
It is keeping what people see about you online accurate and well looked after: a complete Google Business Profile, a steady flow of real reviews, and a reply to every one. For most local businesses, Google reviews are the part customers read before they call.
When what people find online no longer matches the business: a bad review sitting unanswered, wrong hours on Google, far fewer reviews than a newer competitor, or reviews and messages nobody has time to reply to. It is also worth fixing before you spend on ads, since every visitor checks your reviews first.
Setup is a one-time fee from $450 per location. Ongoing management starts at $300 a month and covers weekly posts, photo uploads, replies to every review, answers to customer questions, and a monthly report on views, calls and direction requests.
Not on request. Only Google can remove a review, and only if it breaks their rules, such as spam or a review of the wrong business. We can flag those. For a real complaint, a calm, specific reply does more for the next reader than removal would.
Ask happy customers right after a good experience, and make it one tap. We set up a short review link, add it to your receipts, texts and emails, and show your team when to ask. We never write or buy reviews. That breaks Google's rules and can get a profile suspended.
Yes, in your voice. We agree on the tone up front, reply to routine reviews ourselves, and send anything sensitive to you before a word goes out. You can read every reply in the monthly report.
On a free call we will pull up your Google profile and your reviews together and tell you what we would fix first.
Book a Free CallRather talk it through? Call or text (904) 639-5631.